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Please find answers to our most common questions below:

Ordering

There is a $50 minimum order amount for FREE worldwide shipping.
First of all… choose the products that you love, then click “Buy Now” and “Proceed to Checkout”. Then fill in your information and pay. That’s it! It’s so easy.
No, you can also place an order as a guest. But, there are some perks if you have an account with us: • Quick checkout process • Easily view your order status and order history • Receive updates detailing our new releases and special promotions
If you want to exchange anything in your order, please contact us via email on support@insanelycoolbuys.com within 12 hours after placing your order. Please note that any orders that have already been packed or shipped cannot be modified.
If for any reason you wish to cancel your order, please do so within 12 hours after your order has been placed. We reserve the right to accept or decline an order at any time, or any portion thereof, in our sole discretion.Please note that any orders that have already been packed or shipped cannot be cancelled.
Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there.
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.
On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.

Payment

We offer safe shopping and accept payment via Credit Card, Debit Card or Visa through PayPal. All products are set in US Dollars, our system will automatically exchange your currency to make it easier for you when placing your order.
Our products are set in US Dollars but our system will automatically convert it for you so you don’t have to worry.
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
All personal information including credit card data is processed securely through a 256-bit SSL secured web page. Your information is encrypted and sent directly to the credit card providers' network where the transaction is authorized and approved. Your credit card information will not be stored on our servers.
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Shipping & Tracking

InsanelyCoolBuys.com successfully ships A LOT of products worldwide each day. We have many happy customers in every corner around the world! Occasionally, we may have to cancel an order we are unable to send out due to prohibitive shipping to some areas of the world, but we always try to ensure our products are available to everyone.
- All orders are subject to a handling period of 1-2 days before they are dispatched - 99% of orders usually leave the warehouses within 1-5 days of payment - We will notify you by email when your items have been shipped out from our facilities
Orders should usually be received within 14- 22 business days from being dispatched
Once your order has left the warehouse (usually 1 to 5 days after payment is made) a tracking number will automatically be emailed to you.
Yes but please note items need to be returned within 30 days of delivery. Items must also be in perfect condition and unused in order to qualify for a return. In order to return your item simply contact our Help Desk at: support@insanelycoolbuys.com requesting an RMA (Return Merchandise Application) and follow the instructions given.

Post Purchase

We always try to bring the best quality products to our customers. However, there are many factors that can negatively affect the quality of the product and it is possible that items can become damaged/defective while being handled during shipping. Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
Step 1: Contact your nearest post office and provide them with your ID card or tracking number to find out its status. Step 2: If you cannot find anything, contact our Customer Support Department via email on customersupport@insanelycoolbuys.com and provide your shipping address again. Step 3: If the address you provided in the email matches the shipping address in our system, we will be willing to either send you a replacement or a refund you the order amount.If your shipping address doesn’t match the address on our system, (i.e. if you made an error and filled in the wrong shipping address on your order) it will explain why your package couldn’t be delivered. In this case, you would need to pay an extra fee to pay for a replacement. Unfortunately, this is the only option in this situation.
In this case of proving the wrong shipping address, you should contact us immediately by contacting our Help Desk at support@insanelycoolbuys.com and provide us with the correct shipping address. We will check to see if we can still change it for you.If your order has shipped, we apologize but unfortunately we will not be able to change it for you nor send you another package without a fee.
Please email us at support@insanelycoolbuys.com and we’ll respond as soon as we can.