Step 1: Contact your nearest post office and provide them with your ID card or tracking number to find out its status.
Step 2: If you cannot find anything, contact our Customer Support Department via email on firstname.lastname@example.org and provide your shipping address again.
Step 3: If the address you provided in the email matches the shipping address in our system, we will be willing to either send you a replacement or a refund you the order amount.If your shipping address doesn’t match the address on our system, (i.e. if you made an error and filled in the wrong shipping address on your order) it will explain why your package couldn’t be delivered. In this case, you would need to pay an extra fee to pay for a replacement. Unfortunately, this is the only option in this situation.